CENTURY 21 Bay Reef Realty is pleased to offer a variety of rental properties for your vacation needs. Whether you're looking for a "kick back, and put your feet up," type of home or a luxury escape, CENTURY 21 Bay Reef Realty has a house to accommodate every lifestyle and every budget.
Our experienced vacation specialists can answer all your questions and assist you in planning the best vacation ever. We look forward to hearing from you!
FAMILY GROUP POLICY
It is our policy at CENTURY 21 Bay Reef Realty to rent only to family groups due to the obligations to our owners. A family group is defined as parents, grandparents, children and extended family members vacationing in one home. A non-family group is defined as unmarried young adults under 25, high school students, college strudents or any other group type situation. Properties are patrolled on a regular basis and should a violation to this policy be found, the group will be subject to immediate eviction with NO REFUNDS OF RENT. Identification may be requested.
Our offices are open from 9:00 am to 5:00 pm 7 days a week. We are closed Thanksgiving, Christmas and New Year's Day. Reservations can be made in person, online at www.bayreef.com, or by calling on our toll-free reservation number 1-800-527-7333. If our toll free lines are busy, try our alternate number 409-737-2300. If you would like to preview a vacation home, just go to our web site at www.bayreef.com or you can call our office and our reservationist can assist you in finding out when the home will be available for you to tour.
Rental weeks begin on Friday, or Monday as indicated in each description. Partial weeks are available for some properties. During Peak season, there is a 3-night minimum, with reservations being accepted the week of the desired vacation date. Reservations made online do not constitute confirmed bookings. Broker reserves the right to correct anomalies in renter’s booking online out of season; incorrect dates used; or any other reason.
When you reserve a property, your vacation specialist will assist you with completing the Confirmation Lease Agreement. Our office must receive the signed Confirmation Lease Agreement, along with an advace rent payment of one half of the rental rate within 3 days of making your reservation by phone.
Due to the high demand for rental property, we cannot hold unconfirmed reservations and therefore suggest that you take advantage of OVERNIGHT DELIVERY SERVICES, or using a credit card. Your reservation is subject to cancellation without notice if your payment has not been received on time. If you use a credit card it must be presented at check-in for a hard copy imprint to complete the transaction.
The balance is due 30 days prior to check in. ALL RESERVATIONS MUST BE PAID IN FULL PRIOR TO CHECK IN.
Please make all checks payable to CENTURY 21 Bay Reef Realty and mail to 12200 FM 3005, Galveston, Texas, 77554. Payments may be made by personal check (not accepted within 30 days prior to check in), credit card or by electronic check (a convenience fee will be charged).
TRIP CANCELLATION INSURANCE & HURRICANES
In the event of a mandatory/ordered evacuation by the Property Manager and /or Galveston County Emergency Management, no refund will be offered. However, we strongly believe that your vacation investment should be covered by travel insurance and have therefore partnered with Travel-Guard® to offer a comprehensive travel insurance product. The insurance is optional, but we recommend it so that you may be financially reimbursed in case of unforeseen events. This will protect you against the common things we find preventing guests from arriving on their scheduled trip, such as sickness, weather, and job loss. The protection will continue for you while you are on your trip and offer primary medical insurance, baggage delay, and an invaluable 24-hour customer service line for any emergency or concierge needs while you are traveling. The All Seasons Travel Plan reimburses the rental rates & taxes paid for the home you reserved. It does not cover the insurance premium. Claims are filed directly with Travel Guard.
For questions or more information, please call Travel Guard at 1-877-249-5376 and refer to product # 008573 P1 and refer to Travel Guard's Description of Coverage. CENTURY 21 Bay Reef does not offer refunds for Hurricanes, evacuations or other circumstances.
CENTURY 21 Bay Reef Realty, offers accidental rental damage insurance to our guests for a non-refundable cost of $69.00. The Accidental Rental Insurance covers the guest for up to $3000.00 if the property or its contents are damaged during the guest's stay, subject to reductions, limitations, exclusion, and termination provisions, if caused by a registered guest.
You must notify us of any damage or theft to the unit during your occupancy, or this plan is void and you will be held responsible for any damage to the unit.
Security Deposits, if required, must be paid in CASH, money order, or cashier's check, upon check in. Security deposits will be returned to the Guest of record ONLY. Security deposits will be postmarked after 14 business day from the date of departure for any rental less than 30 days. Security deposits will be postmarked after 30 business day from the date of departure for any rental longer than 30 days. Damages and charges will be deducted from the security deposit consistent with Texas law.
Agent, or Agent's representative, will inspect property upon Tenant's departure and will bill for all costs for damages due to extra cleaning, repairs, or replacements not reported to CENTURY 21 Bay Reef Realty. Tax must be charged on the assessed damage. If the cost of the damages is indeterminable by the time of departure, the tenant shall remain responsible for ALL such costs and agrees to pay promptly when notified by Agent of assessed amount. Rearranging of furniture and/or disconnection of TV or stereo components are not permitted. TENANT MUST LEAVE PROPERTY CLEAN AND READY FOR THE NEXT GUEST, ALL DISHES WASHED AND PUT AWAY, ALL FOOD REMOVED FROM REFRIGERATOR AND ALL TRASH REMOVED FROM HOME, ALL BEDS MADE PRIOR TO DEPARTURE AT CHECK OUT.
There is a $30 charge for returned checks. We do not redeposit returned checks. They must be replaced with a money order, cashier's check, or credit card within 5 days.
CANCELLATIONS & TRANSFERS
CANCELLATIONS must be made in writing and received by CENTURY 21 Bay Reef Realty 30 days prior to arrival date to receive a full refund less a $75 cancellation fee. Reservations made within 30 days of arrival date are subject to all monies forfeited if canceled. Refunds will be made in the same manner as payment was received and only to the guest of record. TRIP CANCELLATION INSURANCE IS OPTIONAL AND SUGGESTEDTO PROTECT AGAINST UNEXPECTED EVENTS.
TRANSFERS by tenant may be made from one week to another WITHIN THE SAME PROPERTY ONLY, for a $75 fee. All requests for transfers must be made in writing and received by CENTURY 21 Bay Reef Realty at least 30 days prior to check in. Transfers require Owner approval and may be denied. Otherwise, Transfers follow Cancellation guidelines.
In order to allow time for cleaning, inspecting, and maintenance between guests, homes are not available for check-in earlier than 3:00 pm on your arrival date. Check-ins will be available from 3:00 pm - 5:00 pm. Please do not expect early check-in and plan your trip accordingly. Please do not go onto the premises before you have received your check-in package from our office. Keys will be released to the guest of record only. In extreme situations for cleaning and regular maintenance, check-in time may need to be extended until 7:00 on check-in day.
Check-in times are set for the safety of all parties concerned. Check-ins will be at CENTURY 21 Bay Reef Realty office at 12200 FM 3005 Galveston TX 77554 between the above specified check-in hours. Arrangements may be made in advance for arrivals up until 10pm. If allowed, these would incur an additional fee.
If you are planning to leave early, please contact our office and drop the keys in the key box at the office.
Check-out on the day of departure will be no later than 10:00 am. All Keys must be returned to the office on the check-out day. All unreturned keys have a $25 fee. Upon check-out, we ask our guests to leave their home in the same general condition as it was found. Leave the home clean, wash dishes, remove all food and trash, make beds, shut & lock windows and lock doors.
MAINTENANCE & CLEANING
Every effort is made to have the home clean and all equipment in good working order. Even the newest or best-maintained equipment occasionally malfunctions. Any problems should be reported to our office immediately so we can make arrangements to resolve them. Repairs are corrected in as timely a manner as possible. We reserve the right, if necessary, for the maintenance staff to enter the home during business hours for repair, care, or management of the property. We will make every effort not to disrupt your vacation. REFUNDS WILL NOT BE ISSUED DUE TO MALFUNCTION IN EQUIPMENT OR OTHER GUEST DISSATISFACTION.
Pets are not permitted on any premises unless otherwise noted in the individual property description. Pets shall be limited to 2 domestic, housebroken, non-destructive adult dogs under 20 pounds (no puppies). For those homes that accept pets, there will be a taxable $100 non-refundable pet fee that is due with the balance payment. Breach of this condition is grounds for immediate eviction without refund. Any material damage by pet to the Rental Property will be the responsibility of Guest and shall be paid immediately upon written notification by C21. Any undeclared pet(s) found in or about a NO PET house is grounds for expedited eviction and forfeiture of all monies paid and a non-declared pet charge of $150.00 per pet per week or any portion thereof at C21’s sole option.
Some of our homes feature hot tubs for your vacation enjoyment. Unless otherwise noted hot tubs are available year round. Hot tubs are chemically serviced and cleaned regularly. It is the guests' responsibility for the supervision and appropriate use of the hot tub. They can be dangerous for children, pregnant women, and other prople requiring medical attention or with sensitive skin conditions. Homes, which are not equipped with hot tubs, do not allow rental of soft spas/hot tubs by guests due to possible electrical and/or structural damage.
Use of all fireplaces is limited to off-season only. No rebates are made for nonfunctioning fireplaces.
Charcol Grilling is only permitted on concrete driveways with a minimum of 25 feet from the house. No grilling is allowed on decks, porches, and wooden walkways or in carports. Charcol Grilling upstairs is cause for eviction with any damages charged to guest. Please leave grill cleaned and ashes properly disposed of upon departure. If a gas grill requires propane, it is available at many locations throughout the area and will be the responsibility of the guest to replace. We will remiburse guests who present a receipt.
Place trash in outside receptacles and leave green bins under the house for the trash service to roll out on the right day. Refer to the information sheet in your home for day of pick up.
POWER, PHONE, INTERNET & CABLE OUTAGES
As part of Galveston Island life, we occasionally experience outages that are beyond our control. We will be more than happy to report these outages, but NO REFUNDS will be given due to outages.
All amenities are provided on a "best-efforts" basis: We can not guarantee that amenities will be functioning during your stay nor do we offer tech support if guests don't know how they operate. A "best effort" is made to keep them in working order or if they should malfunction during a stay. However, no refunds, discounts or allowances will be made in the event of amenity loss or malfunction.
New construction is abundant throughout Galveston Island. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made.
Our occupancy limits are determined by local health laws or owner preference and must be adhered to. Each maximum occupancy includes children. Recreational vehicles may be used for transportation purposes only and not as a means to increase occupancy, nor can they be attached to the water or the electricity facilities. In the event a property is over occupied, guests are subject to eviction with NO REFUNDS.
All of the CENTURY 21 Bay Reef Realty Vacation Homes offer LINENS/ TOWELS PROVIDED. Guests are asked to bring their own beach-towels.
Daily, mid-week & check-out cleaning may be scheduled prior to check-in. Contact our housekeeping department for more information at email@example.com or call 409-632-9300.
Please respect the wishes of our owners and guests and do not smoke in the homes.
In the event a guest is locked out of the home during the rental period, the guest can borrow a key by coming to the office. After business hours, the guest must call the posted emergency number. An agent will meet the guest at the office. A $25 lockout charge is payable directly to the agent for obtaining the key after business hours.
TELEPHONES/LONG DISTANCE PHONE CALLS
Telephones are provided in all homes for your convenience and safety. No long distance calls are to be charged to the phone number of the telephone located within the Rental Property unless advertised as included with the rent. All such charges discovered plus a $20.00 service fee will be charged to and due immediately from Guest upon written notification from C21.
LOST & FOUND
CENTURY 21 Bay Reef Realty is not responsible for any lost or forgotten items. Please be sure to check thoroughly before departure. However, a $20.00 fee, plus shipping costs, applies to any Lost and Found items that C21 returns to Guest. Items found and not claimed within 30 days will be disposed of at the discretion of C21.
MAIL & MESSAGES
We are happy to receive mail and messages, which may be picked up during regular business hours. Our guest are welcome to use our copy and fax services for a nominal fee. Ask about email capabilities.
Pre-reservations for the following rental season will begin one year prior to requested reservation date. Pre-reservations are taken on a first come first serve basis only. There is a non-refundable fee of $75. If pricing is available, we will ask for the regular deposit of 1/2 of the rental. Contact one of our vacation specialist for more information 1-800-527-7333.
Every effort has been made to assure that our information and descriptions are accurate; however, CENTURY 21 Bay Reef Realty cannot be held responsible for changes made by owners in furnishings and equipment, or for printing errors.
Click to see copy of Vacation Rental Agreement
CENTURY 21 BAY REEF REALTY ACCEPTS NO RESPONSIBILITY FOR ANY ERRORS ON THIS WEBSITE. PRICES AND AVAILABILITY OF HOMES ARE SUBJECT TO CHANGE
Prices and furnishings subject
to change. Holiday Rates Apply. Remember that paper
products, soaps, and personal care items are NOT provided. Logo: © 2008 Century 21 Real Estate LLC. CENTURY 21® is a registered trademark licensed to Century 21 Real Estate LLC. Equal Housing Opportunity. Each Office is Independently Owned and Operated. R. Stohlman - Broker